Frequently Asked Questions

Find answers to common questions about Frankly's services

Common Questions

How does Frankly work?

Frankly simplifies the quote request process. You submit what products you need and the price you've been quoted elsewhere. We then compare and provide you with a competitive offer, often within 24 hours.

Is it free to use?

Yes! Our Starter plan is completely free and includes up to 5 quotes per month. For businesses with higher volume needs, we offer Professional and Enterprise plans with additional features.

How quickly will I receive a quote?

Most quotes are prepared within 24 hours during business days. Complex requests or enterprise-level quotes may take 1-2 business days.

What products can I request quotes for?

We handle a wide range of IT and cybersecurity products including networking equipment, security appliances, cloud services, software licenses, servers, storage, and more.

Can I request a quote for a competing vendor?

Absolutely! You can specify which vendor you'd like us to quote against. We work with multiple manufacturers and can often provide better pricing than what you've been quoted elsewhere.

What happens after I accept a quote?

Once you accept a quote, our team will contact you to finalize the order details, arrange payment, and coordinate delivery. You'll receive a confirmation email with all the details.

Can I integrate Frankly with my existing systems?

Enterprise customers have access to our API for integration with procurement systems, ERPs, and other business tools. Contact our sales team for more information.

Still Have Questions?

Our support team is here to help — reach us at alen@get-frankly.com or call +1 (347) 307-3538