Make a Payment

Pay your Frankly LLC invoice by card on our processor's secure payment page.

Before you start

You'll be asked for:

  • ·Your invoice number — top-right of your invoice, and in the subject line of the email it came from
  • ·The amount you're paying — in US dollars, full or partial
  • ·Your purchase order number — optional, and printed on your remittance
  • ·Your card details — entered on the processor's page, never here

Card payment is being switched on

Our secure payment page is being finalised with our processor. Until it's live, email or call and we'll take payment directly — nothing on this page changes when it goes live.

Purchasing cards and Level 3 data

Frankly supports institutional and government purchasing card programs with Level 3 line-item data. You don't enter it — it's passed to the card network from the invoice itself.

Per line

Item description · commodity code (UNSPSC) · quantity · unit of measure · unit price · line discount · line total

Per transaction

Your PO number · tax amount and tax rate, or exemption ID · freight amount · ship-from and ship-to postal codes

If your card program requires a specific field or format, tell us before you pay and we'll set the invoice up to carry it.

Cards accepted

Visa · Mastercard · American Express · Discover

No convenience fee, no surcharge, no processing fee.

Paying by card costs exactly what paying by purchase order costs.

Payment terms

Net 30 days from invoice date. We align to your institution's standard terms where those are set by policy or state prompt-payment law — just tell us.

No late fees or interest on institutional accounts.

Security

Card data is entered and captured only on the payment page hosted by Revolution Payments, on their PCI DSS validated platform. No card, bank or billing detail is ever entered on, transmitted through, or stored by get-frankly.com. This site is served over TLS.

Returns, warranty and disputes

All sales are final. Frankly LLC does not offer refunds, credits or returns except as required by an executed agreement with the customer, or as set out below.

Manufacturer warranty passes through in full. Every hardware and software line carries the manufacturer's warranty, stated on your quote at the line item. Frankly administers warranty claims on your behalf — we open the case, coordinate the RMA and escalate. You don't hold the case with the manufacturer.

Defective, wrong or damaged shipments are resolved by Frankly directly. Contact us and we'll replace or correct the order.

Questions before you pay? Call +1 (347) 307-3538 or email alen@get-frankly.com. We'd rather resolve a billing question on the phone than through your card issuer.

Terms · Privacy

Questions about an invoice?

Frankly LLC
20 Colonial Avenue, Milford, Connecticut 06461
alen@get-frankly.com · +1 (347) 307-3538
IT & Cybersecurity Value Added Reseller